Privacy Policy

Carvise is an independent automotive advisory platform that helps drivers understand vehicle issues and repair quotes through AI-assisted analysis validated by automotive experts.

For any privacy-related question you can contact us at contact@carvise.ai.

• Account data: name, email and authentication identifiers when you create an account.
• Request data: vehicle information, documents, repair quotes, photos and messages you submit for review.
• Payment data: billing details processed through our payment provider. Carvise does not store full card numbers.
• Technical data: IP address, device, browser and basic session information required to keep the platform secure and operational.

• To deliver the diagnostic and quote-review services you request.
• To authenticate you, secure your account and prevent fraud.
• To process payments and issue invoices.
• To communicate with you about your requests and our service.
• To comply with our legal obligations.

Every case you submit is analysed automatically by an artificial intelligence service in order to produce your free report. To do this we send the following to our AI provider, OpenAI:

• the description you write about your vehicle problem, repair quote or technical inspection;
• your vehicle details, including the VIN and the mileage;
• the documents, photos and files you attach to the case.

We do not send your account details — your name, email address or telephone number — to the AI provider. OpenAI acts as a processor under contract and does not use your submissions to train its models. Processing may take place outside the European Economic Area, subject to the safeguards required by the GDPR.

The report is generated automatically and is advisory: it is not a decision that produces legal effects concerning you. It is clearly marked as AI-generated and has not been reviewed by a qualified automotive expert, unless you choose to purchase Expert Validation, in which case a human expert reviews both the case and the report.

We process personal data on the basis of (a) the performance of the contract when you order a Carvise service, (b) your consent for optional cookies and marketing, (c) our legitimate interest in securing and improving the platform, and (d) our legal obligations.

Your vehicle information, documents and reports are accessible to you, the expert reviewing your case, and our administrators. We never share your data with garages or other third parties without your explicit consent. We rely on carefully selected providers acting as processors under contract: Supabase (hosting and database), Amazon Web Services (file storage), Stripe (payment processing), Resend (transactional email) and OpenAI (AI analysis — see section 4).

We keep your data only for as long as necessary to provide the service and meet legal obligations (such as accounting requirements). You can request deletion of your account and associated data at any time.

Under the GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. You can exercise these rights by contacting us at contact@carvise.ai. You also have the right to lodge a complaint with your local data protection authority.

Carvise uses strictly necessary cookies by default and only activates analytics or marketing cookies with your consent. See our Cookie Policy for details.

We may update this Privacy Policy from time to time. Any material changes will be communicated through the platform.